Terms & Conditions
Talk Time Cro | Tihana Klepač | talktimecro.com
Last updated: March 2026
By signing up for our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before purchasing or using any of our services.
1. Overview
The terms "we", "us", "our", and "Talk Time Cro" refer to Talk Time, obrt za poduke i druge usluge, a business registered in Croatia, operated by Tihana Klepač, Filipovićeva 31, 10000 Zagreb, Croatia.
The terms "you" and "your" refer to customers and any other users of our services.
The term "Services" includes our online language learning programmes (Croatian Entry Point, Level Up Croatian, the Croatian Quadrant, Croatian Nexus, and any other programmes offered), the use of our online learning platform, the AI chat assistant (August), and any other products or content provided by Talk Time Cro.
2. Use of the Services
To use the Services, you must be at least 18 years old and have the legal authority to agree to these Terms and Conditions.
Talk Time Cro is a fully online business serving students globally — including from Croatia, Australia, Canada, the United States, the United Kingdom, and across Europe. By accessing our website and services from any location, you agree to comply with your local laws and regulations.
We reserve the right to modify any content or information provided on the website without prior notice. While we aim for accuracy, we do not guarantee that all content is error-free at all times. Talk Time Cro assumes no liability for any inaccuracies or omissions.
3. Account Creation
To access purchased programmes, you will need to create an account on our learning platform (Somba.io). You agree to provide accurate, current, and complete registration information — including your name and email address. You must not impersonate another person or use an email address that is not your own. Your account is for your personal use only and must not be shared with others.
4. Order of Services
We endeavour to describe and display our Services accurately. We may refuse or cancel orders in the event of pricing errors. Once payment has been successfully processed, you will receive a confirmation email with details of how to access your programme. If there is an error in this confirmation, please notify us immediately at [email protected].
5. Cancellations, Refunds and Returns
Croatian Entry Point (€97): This programme is non-refundable. We encourage you to email [email protected] before purchasing if you have any questions, so we can confirm it is the right fit for you.
Level Up Croatian (€27/month): There is no free trial. However, if within 7 days of purchase you find that the level is genuinely not right for you — either too advanced or too easy — you may email [email protected] to request a full refund. After 7 days, no refunds are available. You may cancel your subscription at any time.
Croatian Quadrant (€799/year): This programme is non-refundable. A free 15-minute Pathway Chat with Tihana is available before enrolment so you can be confident the programme is right for you. If you enrol on a payment plan, you are obligated to complete all scheduled payments regardless of whether you continue to use the programme.
Croatian Nexus (€47/month): There is no free trial and no refunds. If you have questions before joining, please email [email protected]. You may cancel your subscription at any time.
Cancellation of subscriptions (Level Up Croatian and Croatian Nexus): To cancel, go to the course webpage, scroll to the bottom, find the Subscription Cancellation and Management section, and enter your email address. Cancellation takes effect immediately. Access ends upon cancellation.
Any bonuses or additional materials offered alongside a programme are non-refundable and may be modified or withdrawn at any time.
6. Access to Services
Access to purchased Services is valid for the period for which fees have been paid. Specifically:
Croatian Entry Point: Lifetime access, including future updates.
Level Up Croatian: Access continues for as long as your monthly subscription is active. If you cancel and rejoin, you pick up where you left off.
Croatian Quadrant: Access is valid for 12 months from enrolment. Live session recordings are available for three months after each session.
Croatian Nexus: Access continues for as long as your monthly subscription is active.
7. Lawful Purposes
You may use the Services for lawful purposes only. You are prohibited from posting or transmitting any content through the platform that infringes on the rights of others, is unlawful, or is otherwise inappropriate.
8. AI Chat Assistant (August)
This website features an AI-powered chat assistant called August, operated through Somba.io. By interacting with August, you acknowledge that the content of your conversation may be processed and stored by Somba.io's systems in order to generate responses and create conversation summaries for Talk Time Cro staff. Please do not share sensitive personal or financial information through the chat assistant. Use of the chat assistant is subject to Somba.io's terms of service and privacy policy.
9. Intellectual Property — Our Content
All content provided through the Services — including video lessons, audio recordings, written materials, course structure, methodology, and the 4-Pillar Method — is the intellectual property of Talk Time Cro and Tihana Klepač. You may not copy, reproduce, distribute, modify, publish, or create derivative works from any of our content without our prior written consent. You are not permitted to replicate our programmes or methodology and offer the same or substantially similar services to third parties. We reserve the right to remove you from the Services without refund if we believe you have violated our intellectual property rights.
10. Intellectual Property — Your Materials
We do not claim intellectual property rights over any content you submit through the platform. You retain all rights to your own materials. By posting content on the platform, you grant Talk Time Cro a worldwide, non-exclusive licence to use that content for promotional and business development purposes. You warrant that you have the right to submit any materials you post and that doing so does not infringe on the rights of any third party.
11. Recordings
Live sessions, including Grammar Therapy, Ćakula Café, Ćakula Café Plus, and Monthly Masterclasses, are recorded for the benefit of students who are unable to attend live. These recordings are made available to enrolled students for three months following each session. Recordings may also be used by Talk Time Cro for business, promotional, or educational purposes. If you do not wish to appear in a recording, please notify us at [email protected] before the session.
12. Confidentiality
Content shared within community groups, live sessions, and the platform may be visible to other students. Please be mindful of the information you share. Talk Time Cro treats all personal communications with discretion but cannot guarantee confidentiality in shared community spaces.
13. Warranty and Liability
Talk Time Cro delivers its Services with professional diligence and genuine care for each student's progress. However, we do not guarantee specific outcomes or results. Language learning progress depends on many individual factors, including consistency, time invested, and prior knowledge. Talk Time Cro is not liable for any indirect or consequential losses arising from use of the Services. Liability for intentional misconduct or gross negligence remains reserved. Where liability cannot be excluded by law, it shall be limited to the total fees paid by you for the relevant Services.
14. Force Majeure
In the event of delay or failure due to causes beyond our reasonable control — including natural disasters, war, pandemic, civil disturbance, or technical failures of third-party infrastructure — we will notify you as soon as practicable. If a Force Majeure event continues for more than 60 days, we may terminate the contract with immediate effect. We are not liable for damages arising from non-delivery due to causes beyond our reasonable control.
15. Electronic Communications
By using our website and services, you consent to receive communications from us by email and through our platform. You agree that electronic communications satisfy any legal requirements that would otherwise apply to written communications.
16. Amendments
Talk Time Cro may update these Terms and Conditions at any time. Changes will be communicated to you by email or through a notice on the website. Unless you object within 30 days of notification, amendments are considered accepted. The current version of these Terms and Conditions is always available at talktimecro.com/terms-conditions.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with one that most closely reflects the original intent.
18. Survival of Provisions
The provisions relating to intellectual property, liability, and governing law survive the termination of these Terms and Conditions.
19. Applicable Law and Jurisdiction
These Terms and Conditions are governed by Croatian law. The exclusive place of jurisdiction is Zagreb, Croatia.
20. Contact
For any questions about these Terms and Conditions, please contact:
Tihana Klepač [email protected] +385 95 9052 650 Talk Time, obrt za poduke i druge usluge Filipovićeva 31, 10000 Zagreb, Croatia